KATHERYNLOCHE RETURNS POLICY
What is your returns policy?
Repair, replacement or a refund: If you wish to seek repair, resupply, replacement or a refund for a product or service, please read our requirements and conditions below before sending back your item(s).
We offer exchanges or store credit of products where we determine (in our sole discretion).
- If you are unsatisfied with your item(s), your item(s) can be returned with 14 days of receipt for returns and exchange.
- Change of mind: we unfortunately do not accept returns or provide refund or change of mind.
- The product(s) are in a saleable condition (unless they are deemed faulty), not used, not worn, undamaged, not tampered with, unwashed and unaltered;
- The product(s) are in their original undamaged packaging with all product tags still intact;
- The product(s) were incorrectly described by us on the Site
- Unless deemed faulty, we cannot accept return/ refund or exchange for certain items including earrings or other piercing jewellery due to health reasons. We will only offer credit notes, or exchange products of equal or lesser value.
Please be aware that products on sale/ or promotion can not be exchange or returned for store credit unless they are incorrect or faulty. We do not offer refund sale products.
How can I return my orders?
Please read our return and exchange policy if you wish to return your items. Fill in our exchange and return policy form click here and send it to the address:
PO Box 158 Bankstown, NSW, Australia
PACKAGING: You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse using the address as set out on the Site. You agree any return of unwanted orders are at your own cost. We will arrange for any products you want returned to be collected, usually within 5-7 business days.
DUTY OF CARE: You have a duty of care for the product while it is in your possession. If you damage products, then subsequently return the products, you may be liable to pay to repair the product to its original condition. In these circumstances, where a repair is not economically viable, no refund will be made.
Return Shipping Fees:
Unfortunately, we are not responsible for return shipping fees if you wish to return your item(s). All return shipping cost will be customers’ responsibility.
How long does it take to return my item(s)?
Understanding customers needs, we will try our best to proceed your returns request ASAP. Once we receive your return at our office, it may take 5-7 business days to process.
For further information, please contact us at email address: firstname.lastname@example.org or fill in our contact page click here