Shipping and Delivery
Domestic orders (within Australia)
Last updated: 22 Nov 2023
How long does it take for shipping and delivery?
All orders would be delivered by Australia Post eParcel - for both Standard and Express shipping and handling.
The estimated timeframe for shipping and handling is 5-10 business days for Standard, and 2-4 business days for Express.
If you choose Express Shipping option at check out, your parcels will include a tracking number with your shipping confirmation email.
For shipping and handling costs, we charge a flat rate of $8.90 for Express, and $6.50 for Standard.
Also, you are eligible for Free Express Shipping and handling for orders over $55, so you don’t have to feel too guilty for that purchase you really want.
Order Dispatch:
All other orders will be dispatched between 1-3 business days.
Order Tracking Number:
For all our deliveries, we provide a tracking number to you through our shipping confirmation email.
International Orders (USA, UK, Canada, NZ, China & HongKong, and Singapore, Japan, South Korea and Thailand orders)
We do ship internationally outside of Australia. Please review this on checkout to check your delivery options, and follow our social media pages for any major updates to this information.
New Zealand
We offer a flat shipping rate of $12 AUD for Standard shipping and handling, and $20 for Express Shipping and handling.
Free Standard Shipping is available for all purchases above $70 AUD.
Expected delivery time for orders to New Zealand is 10-12 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.
United States
All other international orders < $120 AUD placed via the AU website incur a flat standard shipping cost of $25.00. We offer free shipping for all orders over 120$ AUD.
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied.
All shipping charges from your order are non-refundable, and we are unable to change your shipping method once you have placed your order. By placing an order with Katherynloche, you are responsible for original shipping charges,
all applicable custom and duty import fees, and the cost of return shipping back to our office.
Due to customs requirements, unfortunately we can not ship to PO Boxes internationally. Please provide us you other postal address.
United Kingdom
Standard Shipping via Australia Post Pack and Track service (5-10 Days) - $25.95 AUD
Economy Air Saver (10+ days) 15.00 AUD
Free standard shipping on all orders over $150 AUD via Australia Post Pack and Track service (5-10 Days)
Europe
Free Standard Shipping via Australia Post Pack and Track service (10-15 Days) on all orders over $150 AUD
Economy Air Saver (10+ days) 25.00 AUD
Canada
Standard Shipping via Australia Post Pack and Track service (14-21 Business Days) - $25.00 AUD
Standard shipping on all orders over $120 AUD via Australia Post Pack and Track service (5-10 Business Days) - $20.00 AUD
China & HongKong
Standard Shipping via Australia Post Pack and Track service (5-10 Days) - $15 AUD
Express shipping by DHL (3-5 business days) $25.00
Free standard shipping on all orders over $120 AUD via Australia Post Pack and Track service (5-10 Days)
Singapore
Standard Shipping via Australia Post Pack and Track service (5-10 Days) - $18 AUD
Express shipping by DHL (3-5 business days) $25.00
Free standard shipping on all orders over $120 AUD via Australia Post Pack and Track service (5-10 Days)
Thailand, Korea and Japan
Free standard shipping on all orders over $120 AUD (tracking service 5-10 days)
Standard Shipping (5-10 days) 19.95 AUD
Express shipping by DHL (3-5 business days) $25.00
Custom and Duty:
All custom fees and duty are paid by customers, and will not be covered by Katherynloche. Depending on delivery location customs fees and charges may be payable.
Please note that your order is shipped duties and taxes unpaid. VAT, taxes and/ or duties are not included in the shipping and the products price. We will state the value of the order on the parcel based on customs authorities requirement.
Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it.
Katherynloche does not cover the cost of return shipping for both international and domestic orders. You may choose regular or express shipping methods. We suggest your return is trackable as we can only process returns on items that have been received.
Once your return is delivered, please allow up to 5 business days for processing.
For any further questions not answered here or on our FAQ page, please contact Katherynloche customer service at
support@katherynloche.com.au or at our Contact page
Thank you for shopping at Katherynloche! With love xx