Shipping and Delivery

SHIPPING AND DELIVERY 

Shipping and Delivery (Australia and International orders )

Domestic orders (within Australia)

Last updated: 15 Jan 19
How long does it take for shipping and delivery?

All orders would be delivered by Australia Post eParcel.

Katherynloche does not currently sell our product overseas, nor offer international shipping. We only deliver to addresses within Australia.

For metro areas, the estimated time of standard delivery is 1-4 business days, and 3-7 business days for rural areas. 

If you choose Express Shipping option at check out, your parcels will arrive within 2-4 days with tracking number.

For Express Shipping, we charge a flat rate of $10 for all orders less than $55.

For Standard Shipping, we charge a flat rate of only $6.50 for all orders less than $55

Take advantage of FREE STANDARD DELIVERY Australia on orders over $55

For orders over $55, you are eligible for free standard shipping. We also offer express priority shipping for a flat rate of $10.

We also offer express priority shipping for a flat rate of $10 

Order Dispatch: 

In order to meet customer expectation and your needs, we offer same day dispatch for all orders before 12pm. All other orders will be dispatched the next day.

Order Tracking Number:

For all our deliveries, we provide a tracking number to you through our shipping confirmation email. 

International Orders (US orders, and NZ orders)

We do ship internationally outside of Australia

New Zealand

We offer free shipping for all purchases from $70 AUD.

All purchases under $70 incur a flat shipping cost of $12.00 AUD

Expected delivery time for orders to New Zealand is 10-12 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.

United State and other countries 

All other international orders < $120 AUD placed via the AU website incur a flat shipping cost of $25 AUD. We offer free shipping for all orders over 120$ AUD. 
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. 


All shipping charges from your order are non-refundable, and we are unable to change your shipping method once you have placed your order. By placing an order with Katherynloche, you are responsible for original shipping charges, 
all applicable custom and duty import fees, and the cost of return shipping back to our office. 


Due to customs requirements, unfortunately we can not ship to PO Boxes internationally. Please provide us you other postal address.

Custom and Duty:
All custom fees and duty are paid by customers, and will not be covered by Katherynloche. Depending on delivery location customs fees and charges may be payable.


Please note that your order is shipped duties and taxes unpaid. VAT, taxes and/ or duties are not included in the shipping and the products price. We will state the value of the order on the parcel based on customs authorities requirement.
Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it.

Katherynloche does not cover the cost of return shipping for both international and domestic orders. You may choose regular or express shipping methods. We suggest your return is trackable as we can only process returns on items that have been received. 

Once your return is delivered, please allow up to 5 business days for processing.

For any further questions not answered here or on our FAQ page, please contact Katherynloche customer service at katherynloche@outlook.com or at our Contact page

Thank you for shopping at Katherynloche! With love XOXO