RETURN AND EXCHANGE FORM
KATHERYNLOCHE
RETURNS AND EXCHANGES POLICY
- Product (s) are in a saleable condition (unless they are deemed faulty), not used, not worn, undamaged, not tampered with, unwashed and unaltered;
- Product (s) are are in their original undamaged packaging with all product tags still intact;
- Item(s) must be returned within 14 days of receipt
- Please note, we do not offer refunds on discounted items or change of mind
- We do not accept return/ exchange on earrings or other piercing jewelry due to health reasons.
However, we do offer credit notes or exchange if they are faulty.
- Please contact our customer service if you believe your item(s) is faulty
SHIPPING AND RETURN COST
Return shipping cost will be at customer’s expense unless in some certain situation, such as your item(s) is faulty. Please contact to us prior to returning the faulty item(s) to us.
Customer will be responsible for all original shipping costs or any extra custom cost of sending back item(s) to KATHERYNLOCHE.
RETURN ADDRESS
KATHERYNLOCHE
PO BOX 158
BANKSTOWN, NSW, AUSTRALIA
POSTCODE 1885
RETURN AND EXCHANGE FORM:
NAME:
EMAIL:
PHONE NUMBER:
ORDER NO.
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QTY |
PRODUCT NAME/ OR SKU |
COLOR &SIZE |
REASON FOR RETURN NUMBER |
REASON FOR RETURN
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1.WRONG COLOR |
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2.FAULTY |
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3. INCORRECT ITEMS RECEIVED |
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4. RECEIVE DAMAGE ITEM(S) THROUGH SHIPPING |
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5. POOR QUALITY
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6. NOT AS DESCRIBED
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7. OTHERS |
PLEASE TICK (X) THE RETURN OPTION
ONLINE CREDIT NOTE
EXCHANGE TO AN ITEM(S):
ITEM NAME:
Contact email: support@katherynloche.com.au