RETURN AND EXCHANGE FORM

KATHERYNLOCHE

RETURNS AND EXCHANGES POLICY

When a customer receives a product from us and is dissatisfied with the quality, the condition or the portrayal of our jewellery in photos online, you have the right to seek a refund, exchange, or credit note for your items. As outlined below, there are a few conditions that must be met in order to be eligible for a refund, an exchange, or a credit note: 
  1. Product (s) are in a saleable condition (unless they are deemed faulty), not used, not worn, undamaged, not tampered with, unwashed and unaltered;
  2. Product (s) are are in their original undamaged packaging with all product tags still intact (to protect them during shipping);
  3. Item(s) must be returned within 14 days of receipt

Please note, we are unable to:

  • Offer refunds for change-of-mind purchases.
  • Accept returns/exchanges on earrings or other pierced jewellery (due to hygiene and health reasons).

    If a returned item is deemed to have evidence of having being worn or has been damaged, then you may not be eligible for a return. However, you may still be eligible for an exchange or credit note - depending on the circumstances of the request. 

     

    SHIPPING AND RETURN COST

    Customer will be responsible for all original shipping costs or any extra custom cost of sending back item(s) to KATHERYNLOCHE.

    If your item was deemed to be faulty, then you will be entitled to a refund for the return shipping of this item - in this case, we will ask you to provide a receipt for the shipping cost so we can process this for you.

     

    THE PROCESS

    All you will need to do to start the process is to repackage your items and post them to our returns address as outlined below. We request that a copy of your sales invoice is included, or a piece of paper outlining your order number and reason for the return - to aid us in processing your return.

    We also recommend getting in contact with us by support@katherynloche.com.au to let us know at the earliest.

    Feel free to print this page and use as a refund / exchange form!

     

     

    RETURN ADDRESS

    KATHERYNLOCHE
    PO BOX 158
    BANKSTOWN, NSW, AUSTRALIA
    POSTCODE 1885



    RETURN AND EXCHANGE FORM    :

    NAME:

    EMAIL:

    PHONE NUMBER:

    ORDER NO. :

    QTY

    PRODUCT NAME

    COLOR &SIZE

    REASON FOR RETURN

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    PLEASE TICK (X) THE RETURN OPTION 

    (   )   REFUND

    (   )   ONLINE CREDIT NOTE

    (   )   EXCHANGE TO AN ITEM(S):