RETURN AND EXCHANGE FORM

KATHERYNLOCHE

RETURNS AND EXCHANGES POLICY

  1. Product (s) are in a saleable condition (unless they are    deemed faulty), not used, not worn, undamaged, not tampered with, unwashed and unaltered;
  2. Product (s) are are in their original undamaged packaging with all product tags still intact;
  3. Item(s) must be returned within 14 days of receipt
  4. Please note, we do not offer refunds on discounted items or change of mind
  5. We do not accept return/ exchange on earrings or other piercing jewelry due to health reasons.

 

However, we do offer credit notes or exchange if they are faulty.

  1. Please contact our customer service if you believe your item(s) is faulty

 

SHIPPING AND RETURN COST

Return shipping cost will be at customer’s expense unless in some certain situation, such as your item(s) is faulty. Please contact to us prior to returning the faulty item(s) to us.

Customer will be responsible for all original shipping costs or any extra custom cost of sending back item(s) to KATHERYNLOCHE.

RETURN ADDRESS

KATHERYNLOCHE

PO BOX 158

BANKSTOWN, NSW, AUSTRALIA

POSTCODE 1885

RETURN AND EXCHANGE FORM:

NAME:

EMAIL:

PHONE NUMBER:

ORDER NO.

QTY

PRODUCT NAME/ OR SKU

COLOR &SIZE

REASON FOR RETURN NUMBER

REASON FOR RETURN

 

 

 

 

 

1.WRONG COLOR

 

 

 

 

2.FAULTY

 

 

 

 

3. INCORRECT ITEMS RECEIVED

 

 

 

 

4. RECEIVE DAMAGE ITEM(S) THROUGH SHIPPING

 

 

 

 

5. POOR QUALITY

 

 

 

 

 

6. NOT AS DESCRIBED

 

 

 

 

 

7. OTHERS

PLEASE TICK (X) THE RETURN OPTION 

ONLINE CREDIT NOTE

EXCHANGE TO AN ITEM(S):

ITEM NAME:

Contact email: support@katherynloche.com.au