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How to take care your costume fashion jewellery? Here are our tips that will help you in the long term.

1. Always keep your jewellery clean by avoiding any exposure to water, creams, lotions, perfume, oils and other substances that can be harsh to the items. Make sure to take off your favourite pieces before washing your hands, or applying any perfume, or lotion.
2. Avoid showering or swimming with your jewellery or wearing them in saunas or hot areas.
3. Always keep items stored separately in a sealed box, plastic bag, or a soft pouch to help prevent tarnishing, tangling, or damage.
4. When you notice any discoloration from residue or other foreign matter on your jewellery, wipe the area with a piece of cotton fabric to restore them to a clean state.
5. To keep items looking their best, give them a break every now and then. Fashion jewellery will retain their looks better if you wear them on occasion not every day. By doing that, you can avoid discoloration on your pieces, as well as giving them a break to try something new ;). However, if you wish to have a daily basic jewellery piece, check out our handmade pieces which are plated in gold, which keep its colour in longer term. Otherwise have a couple pieces on-hand will mean keeping good rotations between a few of your favorites!

6. Remember to take off items before sleep. Let them rest in that box or soft ouch you bought for them :)

Investing in any fashion jewellery will help you to always stay fashionable on an affordable budget. Don’t forget to keep them clean, in order to keep them perfect and stylish

We hope our tips help you keep your products in great condition!

With love, 

Katherynloche

SHIPPING AND DELIVERY 

Shipping and Delivery (Australia and International orders )

Domestic orders (within Australia)

Last updated: 15 Jan 19
How long does it take for shipping and delivery?

All orders would be delivered by Australia Post eParcel.

For metro areas, the estimated time of standard delivery is 1-4 business days, and 3-7 business days for rural areas. 

If you choose Express Shipping option at check out, your parcels will arrive within 2-4 days with tracking number.

For Express Shipping, we charge a flat rate of $7.90 for all orders less than $55.

Take advantage of FREE DELIVERY Australia on orders over $55

For orders over $55, you are eligible for free standard shipping. 

Order Dispatch: 

In order to meet customer expectation and your needs, we offer same day dispatch for all orders before 12pm. All other orders will be dispatched the next day.

Order Tracking Number:

For all our deliveries, we provide a tracking number to you through our shipping confirmation email. 

International Orders (USA, UK, Canada, NZ, China & HongKong, and Singapore, Japan, South Korea and Thailand orders)

We do ship internationally outside of Australia

New Zealand

We offer free shipping for all purchases from $70 AUD.

All purchases under $70 incur a flat shipping cost of $12.00 AUD

Expected delivery time for orders to New Zealand is 10-12 business days depending on location. Please note that there may be delays to shipping during busy periods and holidays.

United States 

All other international orders < $120 AUD placed via the AU website incur a flat shipping cost of $12.50AUD. We offer free shipping for all orders over 120$ AUD. 

Express shipping 4-8 business days: $16.00 via EMS (for orders more than $55 AUD)
Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. 

All shipping charges from your order are non-refundable, and we are unable to change your shipping method once you have placed your order. By placing an order with Katherynloche, you are responsible for original shipping charges, 
all applicable custom and duty import fees, and the cost of return shipping back to our office. 

Due to customs requirements, unfortunately we can not ship to PO Boxes internationally. Please provide us you other postal address.

United Kingdom (Temporarily Stopped due to COVID-19)

Standard Shipping via Australia Post Pack and Track service (5-10 Days) - $25.95 AUD

Economy Air Saver (10+ days) 15.00 AUD

Free standard shipping on all orders over $150 AUD via Australia Post Pack and Track service (5-10 Days)

Europe: (Temporarily Stopped due to COVID-19)

Free Standard Shipping via Australia Post Pack and Track service (5-10 Days) on all orders over $150 AUD

Economy Air Saver (10+ days) 15.00 AUD

Canada 

Standard Shipping via Australia Post Pack and Track service (14-21 Business Days) - $12.00 AUD  

Free standard shipping on all orders over $120 AUD via Australia Post Pack and Track service (5-10 Business Days)

Express shipping 4-8 business days: $20.00 via DHL (for orders more than $60 AUD)

Express shipping 4-8 business days: $25.00 via DHL (for orders < $59.99 AUD)

China & HongKong 

Standard Shipping via Australia Post Pack and Track service (5-10 Days) - $15 AUD

Express shipping by DHL (3-5 business days) $25.00

Free standard shipping on all orders over $120 AUD via Australia Post Pack and Track service (5-10 Days)

Singapore

Standard Shipping via Australia Post Pack and Track service (5-10 Days) - $18 AUD 

Express shipping by DHL (3-5 business days) $25.00

Free standard shipping on all orders over $120 AUD via Australia Post Pack and Track service (5-10 Days)

Thailand, Korea and Japan 

Free standard shipping on all orders over $120 AUD (tracking service 5-10 days)

Standard Shipping (5-10 days) 19.95 AUD 

Express shipping by DHL (3-5 business days) $25.00

Custom and Duty:
All custom fees and duty are paid by customers, and will not be covered by Katherynloche. Depending on delivery location customs fees and charges may be payable.

Please note that your order is shipped duties and taxes unpaid. VAT, taxes and/ or duties are not included in the shipping and the products price. We will state the value of the order on the parcel based on customs authorities requirement.
Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it.

Katherynloche does not cover the cost of return shipping for both international and domestic orders. You may choose regular or express shipping methods. We suggest your return is trackable as we can only process returns on items that have been received. 

Once your return is delivered, please allow up to 5 business days for processing.

For any further questions not answered here or on our FAQ page, please contact Katherynloche customer service at 

support@katherynloche.com.au or at our Contact page

Thank you for shopping at Katherynloche! With love XOXO